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CUSTOMER CARE

Shipping

For orders placed directly from our website, you will receive an order confirmation via email once your order has been received. Orders are typically processed and dispatched within 2 business days after receiving payment. Our cards are boxed with care and our prints are shipped in heavy duty tubes for safe delivery. All domestic and international orders are shipped through Australia Post. We use their registered or express service with tracking capabilities. Once your order has been dispatched you will receive an email confirmation with a tracking number. You can track your order through the Australia Post website here. Delivery times vary per location, we recommend visiting their website for more information.

Payment
For our online and wholesale shoppers we accept payment using PayPal. All payments are processed at the point of order. Please ensure all of your contact details are correct when placing an order so we can contact you should there be any issues. All product prices, shipping prices and payment transactions on the website are quoted in Australian Dollars (AUD). Online prices may be subject to change without notice.

GST and Taxes
All products on The Adventures Of website include GST. Please note that for international orders The Adventures Of is not responsible for any international customs or duties that may be imposed. Please check with your local customs office about rules and regulations that may apply to you.

Return Policy
Please choose your order carefully, once an order is submitted we are unable to change or cancel the order. We do not provide refunds for change of mind. However in the unlikely event of a damaged or faulty product, please contact us at hello@theadventuresof.co with your name, invoice number, product name and reason for return within 48 hours and we will organise a replacement. All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer's expense.

Customer Service

We endeavour to make sure that all products listed on our website are currently in stock. In the rare event that an ordered item is not available or we are unable to fulfil your order we will notify you within 1-2 business days to arrange an agreeable alternative item, a backorder or a full refund. The Adventures Of Team will contact you if the product you have selected is not currently in stock.

Colour Variation
We cannot guarantee that the colours shown online exactly reflect the colours of the printed material. The colours seen from our website will partly depend on the colour reproduction on your computer screen. Colours may appear different even from monitor to monitor.

Framing

If you're looking to frame one of our art prints, please contact us at accounts@theadventuresof.co for pricing. Please allow up to one week as they are made to order.

Privacy
We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. If a customer has subscribed to our mailing list, they will receive emails that may include our latest adventures, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Wholesale
Approved wholesale applications will receive access to their very own wholesale account. Stores can simply login to their account and conveniently place orders directly from our wholesale online shoppe. Wholesalers can view addresses, order history and the order status in their account. Some details are used to pre-fill address information during checkout. Please ensure the correct delivery address is listed on your account as we ship directly to the address listed on the order. The addresses on the account can be managed by logging in and selecting “addresses” in the grey box. In this section the addresses can be edited, added, deleted and a default shipping address can be selected. A3 limited edition art prints are posted flat in clear protective packaging with backing board for a convenient display solution to stores within Australia. To see our wholesale lookbook and for more information, please contact us at accounts@theadventuresof.co.

Press
If you would like to use any of our images for promotional purposes please ask permission prior. Use of image/s can only be used if you are currently stocking that pictured product. If you are interested in high resolution photographs of our products and/ or press photography for publishing, The Adventures Of is delighted to send you copies. Please send an email to hello@theadventuresof.co.